1st & 2nd Line IT Support Technician

Job Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities 1st Line Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service …