1st Line IT Service Desk Engineer - Managed IT Services (Care Sector)

About the role We are looking for an experienced 1st Line Service Desk Engineer to join our growing service desk, supporting a major care sector group operating a large multi-site estate across England and Scotland, alongside our wider client base. This is not a first job in IT role. We are after someone who has already done 1st line in a busy environment, knows how to work a queue properly, and can hit the ground running: quality ticket notes, accurate categorisation, time recorded, and users …