1st Line IT Support

Salary: £28,000 - 28,000 per year Requirements: Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Responsibilities: Act as the first point of contact for IT support requests Log, update, and manage tickets withi…