1st Line Service Desk Engineer
Posted Updated 3
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Summary
First-line IT service desk engineer at a growing independent MSP supporting SMEs across London and the South East. Day to day the person resolves Microsoft 365, Windows 10/11 and networking issues at first contact, working office-based 4 days a week (WFH Fridays) with a path to progress into 2nd line support.
A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2nd Line. This is office based 4 days a week with the option to WFH on Friday's. What you'll do Provide first-line technical support across Microsoft 365, Windows 10/11 and networking. Resolve incidents and service requests while delive…