1st Line Support Analyst

We are delighted to be partnering with an established organisation seeking a 1st Line Support Analyst to join their IT team on a full-time, permanent basis, working in a hybrid environment. You will provide first-line technical support to end users, acting as the initial point of contact for IT incidents and service requests. You will troubleshoot a range of hardware, software and connectivity issues, while ensuring incidents are logged, prioritised and progressed within agreed SLAs. The role w…