1st Line Support Engineer
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Salary: £26,000 - 35,000 per year
Requirements:- A genuine interest in IT and a willingness to learn.
- Some exposure to IT support or customer service is a plus, but not required.
- Great communication skills.
- Attention to detail and ability to follow processes.
- Friendly and professional attitude.
- Curious, self-motivated, and a team player.
- Respond to incoming support requests via phone, email, and ticketing system.
- Log and triage tickets accurately.
- Resolve straightforward technical issues with support from the team.
- Escalate more complex issues appropriately.
- Maintain clear and professional communication with clients.
- Follow internal documentation and standard operating procedures.
- Engage in training, shadowing, and continual learning.
- Support
- Security
More:
We are partnering with an IT and Cyber Security company in Waterlooville and are looking for a Junior Engineer to support our growth. This is a great opportunity to gain real on-the-job training and development, alongside nationally recognised certifications, with the potential to progress into 2nd and 3rd Line Support Engineer roles. We offer a base salary of £26,000-£35,000 depending on experience, Monday to Friday office hours, full training and certifications, and 28 days holiday including bank holidays. We are a multi-disciplined technical recruitment agency based in Chichester, West Sussex, operating across the UK with specialist teams covering a range of industries.
last updated 41 week of 2026