1St Line Support Technician

We currently have a vacancy in our IT Infrastructure department for a 1 st Line Support Technician. The role involves supporting end users of the business via phone, email or face-to-face, whenever they have issues or requests with their IT services. This involves identifying the appropriate solution to resolve the request or issue in the first instance and escalating to 2 nd or 3 rd line technicians when necessary. The role demands a person who is organised, loves to communicate, enjoys proble…