1st Line Technical Support Agent

Salary: £27,000 - 31,000 per year Requirements: Previous experience in technical support, an IT service desk or telecoms support. A confident, professional telephone manner and strong customer service skills. A practical understanding of broadband, Wi-Fi and basic networking. A logical approach to troubleshooting and a willingness to learn. The ability to explain technical issues in straightforward language. Good organisation and accurate written notes. The ability to take ownership, follow up …