2008 Reception and Administration Support Officer/Hougang

2008 Reception and Administration Support Officer

Name of School Montfort Secondary School

Contract Period: From 1 December 2026 to 31 December 2027.

Option to Extend: 11 months

Working Hours：

School Term: Mon-Fri 7:15am to 4.30pm, inclusive of 45 minutes lunch break

School Holidays/Scheduled School Holidays： Mon-Fri 8:00am to 5.15pm, inclusive of 45 minutes lunch break

The Services required are set out as follows:

Counter Service to manage stakeholders’ needs

oFront desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.

oAccept goods on behalf of staff and coordinate with them to ensure receipt of the items.

oHandle incoming calls professionally and ensure they are answered within 3 rings.

oIssue stationery and loan items and provide guidance to users on the appropriate forms to use.

oNotify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.

oAdminister basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

oManage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

Students’ Support

oHandle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

oHandle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.

oManage parents’ appointments for key personnel during Parents-Teachers Meetings.

oSupport Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

Other Administrative Support

oProvide administrative support for school events and fund raising activities.

oMaintain the orderliness and cleanliness of reception counter and Sick Bay.

oManage the School’s generic email account and assist in the verification of payment documents.

Perform adhoc duties and undertake projects as assigned by the School from time to time.

Requirements：

The Personnel should possess strong communication and active listening skills, a pleasant, professional and mature disposition and the ability to work effectively in a fast-paced environment.

The Personnel shall possess a minimum qualification of either a GCE A-Level certificate or a Diploma or an equivalent qualification.

The Personnel should preferably have three (3) years of experience in a school frontline customer service role.

Knowledge of Microsoft Word and Microsoft Excel

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