2027 Benefits Support Specialist Internship

Business need and rationale:
Support the BSS team with day to day tasks and project-based work, gaining exposure to both new-business and service operations. Potential responsibilities could include:

• Reviewing and organizing process documentation and job aids
• Analyzing BSS request data to identify volume trends, recurring issues, and process-improvement opportunities
• Supporting special projects, daily BSS tasks
• Helping maintain shared resources and reference materials
• Shadowing different BSS functions to understand the end-to-end process
• Assisting with appropriate administrative or operational work during our busier periods

This would provide the intern with meaningful, hands-on experience while helping the team improve its processes, resources, and overall efficiency.