2027 eCommerce Business Analyst Systems Analyst Internship - Remote

Symetra has an exciting opportunity to join our Tech & Ops team as a 2026 eCommerce Business Systems Analyst Intern!

About the Internship

The Retirement eCommerce team at Symetra is looking for a motivated Business Systems Analyst (BSA) Intern to join us for Summer 2026. Our team drives digital delivery for Retirement products—designing and improving the tools, workflows, and customer experiences that make it easier for advisors and customers to do business with Symetra.

As a BSA intern, you’ll gain hands-on experience in how business analysis supports digital transformation. You’ll work alongside experienced BSAs, product managers, and vendors to define requirements, map workflows, manage backlogs, and help ensure that eCommerce solutions meet business and customer needs. You’ll learn how to bridge the gap between business intent and technology delivery in an agile, fast-paced environment focused on collaboration, continuous improvement, and measurable outcomes.

Responsibilities

• Support eCommerce delivery readiness – assist with documenting business problems, defining value propositions, and preparing initiatives for delivery through clear acceptance criteria, user stories, and supporting assets.
• Contribute to agile delivery practices – participate in sprint planning, backlog refinement, prioritization, and retrospectives to understand how digital work flows from idea to implementation.
• Collaborate across teams – partner with BSAs, Product Owners, UX, Marketing, and vendor partners to ensure alignment on objectives, timelines, and deliverables.
• Help manage visibility and accountability – use tools like Azure DevOps (ADO) to track progress, log updates, and ensure all work is documented and transparent.
• Participate in testing and validation – support UAT preparation and review deliverables against acceptance criteria to confirm readiness for release.
• Engage in continuous improvement – assist in analyzing metrics, retrospectives, and workflow enhancements that make our eCommerce delivery more predictable and customer-focused.
• Contribute to team health and collaboration – join cross-training and pairing sessions to learn from teammates and build a broad understanding of eCommerce delivery processes.