[2027正職及預聘] Customer Operations Analyst

【About TI】
Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job!

【Business Summary】
As a Texas Instruments' Operations Analyst, you will apply the skills gained through your experiences while also gaining valuable business and technical skills.

The Customer Operations team is focused on eliminating barriers to achieving
annual revenue plans by driving optimal backlog coverage and proactive order
management. The role is responsible for working with including but not limited to
customers, Field Sales teams, Pricing Execution, Logistic, Customer Onboarding in order to meet these objectives.

【What You Will Gain From this Role】

• Ability to work in direct collaboration with strategic customers and Field Sales teams to eliminate revenue disruption and drive supply chain improvements and automation.
• A unique understanding of how TI transacts business with our Customers to allow orders and critical information to flow seamlessly.
• Knowledge and exposure to various functions and business processes within TI including but not limited to Inventory and Product Operations, Logistics, Receivables & Credits, Pricing Execution, Customer Onboarding, etc.

【Role Summary】

• Supply Chain Optimization & Customer Satisfaction: Identify weaknesses in customer supply chains and implement tailored solutions, while using market intelligence to enhance forecasting and anticipate disruptions for improved customer satisfaction.
• Supply/Demand & Backlog Management: Analyze supply and demand, optimize internal processes and customer behavior, and monitor backlog vs. shipment variances to improve reporting and eliminate gaps in demand forecasting.
• Business Relationship: Develop strong relationships with the supply chain community both internally and externally, gaining knowledge of customer procurement practices to eliminate the barriers. Strengthen relationships and go deeper with our customers, to achieve more revenue.
• Process Efficiency & Continuous Improvement: Identify process inefficiencies within Customer Operations and implement improvements to enhance efficiency and streamline operations via the use of automation.
• Logistics & Transportation Optimization: Improving inbound/outbound transportation flows, improve network efficiency between factories and distribution centers, and manage direct product deliveries to customers.