214 Men's Step Down - Program Manager
JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
Men’s Residential Step Down (MRSD) is a program of HealthRIGHT 360 located at Alamo Square neighborhood in San Francisco. It is a 64-bed male transitional housing for individuals that have completed at a minimum of 30 days residential substance use disorder treatment. MRSD provides temporary housing to assist our clients in their next stage of sobriety.
The Program Manager IV is responsible for the direct management of the Residential Step-Down facility. Through supervision and training, the Program Manager IV ensures care and safety is provided with cultural competency and process is functioning efficiently and in compliance with contracts and rules for the program.
KEY RESPONSIBILITIES
Program Management Responsibilities:
Under supervision of the Program Director, the Program Manager of the Residential Step-Down Program plans and administers all aspects of the Residential Step-Down Program.
Directs and coordinates various activities within the program.
Coordinates with the intake/referral department to ensure smooth and effective admission processes for new clients and high utilization of the facility.
Ensures facility is in accordance with goals of contract.
Provides direct services such as intake, assessment, crisis interventions, & case management as needed.
Has ultimate responsibility for retention and completion of all clients.
Supervisory Responsibilities:
Provides immediate supervision and guidance to the staff of the program.
Responsible for recruitment, hiring, direct supervision, and on-going training of all program staff and student interns.
Ensures staff is familiar with program policies, procedures, and practices.
Coordinates staff coverage, reviews and responds to vacation requests, and coordinates program services.
Facility Management Responsibilities:
Responsible for all operational functions of Residential Step-Down Program, including but not limited to maintenance, program supplies, meals, & medical needs of clients.
Responsible for safety and security of the facility.
Administration and Compliance:
In accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements, ensures that staff maintains accurate documentation on all clients. Perform regular audits to ensure contract compliance.
Coordinates with staff to make necessary corrections on all Electronic Health Records (EMR) discrepancies within a timely manner.
QUALIFICATIONS
Education, Certification, or Licensure
Bachelor's Degree, OR 4 years equivalent work experience.
7 years supervisory experience.
Valid CA Driver’s License.
First Aid and CPR certification.
Preferred:
Master’s Degree from an accredited college in counseling, psychology, or social work
Some experience in substance abuse prevention/treatment programs in a residential setting
Alcohol and Drug Counseling Certification with one of the three approved certifying organizations in California (CCAPP, CAADE, or CADTP)
Licensed LMFT, LCSW, or LPCC in the state of California
Experience providing behavioral health services
PHYSICAL REQUIREMENTS
In an 8-hr workday, employee is required to perform work:
Sitting
2
Hrs
Standing
1
Hrs
Walking
4
Hrs
Driving
Occasionally
In an average month, employee must travel out of town:
☐ Often (>2x)
☐ Sometimes (<2x)
☒ Never
In an 8-hr workday, employee must:
Not at all
Occasionally
(1/4-2½ hrs.)
Frequently
(2½-5½ hrs.)
Continuously
(5½-8 hrs.)
Bend/stoop
☐
☒
☐
☐
Climb
☐
☒
☐
☐
Reach above shoulder level
☐
☒
☐
☐
Kneel
☐
☒
☐
☐
Balance
☒
☐
☐
☐
Push/pull
☐
☒
☐
☐
Squat
☐
☒
☐
☐
Crawl
☒
☐
☐
☐
Crouch
☒
☐
☐
☐
Lift*
☐
☒
☐
☐
Carry**
☐
☒
☐
☐
- Usual number
Maximum number
5
10
lbs
lbs
** Usual number
Maximum number
5
10
lbs
lbs
Job requires:
Working at heights
☐ Yes
☒ No
Explain
Operating heavy machinery
☐ Yes
☒ No
Type
Operating desk machines
☒ Yes
☐ No
Type
Computer, fax, printer, phone
Precise manual dexterity
☒ Yes
☐ No
Explain
Ability to precisely and accurately transmit written data, input data
Exposure to extreme heat, cold, humidity
☐ Yes
☒ No
Explain
Exposure to dust, fumes, gases, chemicals
☐ Yes
☒ No
Explain