22518 - Performance and Data Insights Manager

Role Performance and Data Insights Manager

Grade Higher Executive Officer (HEO)

Responsible to Senior Performance and Data Insights Manager

Accountable to Head of Performance and Data Insights

Introduction

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice (MoJ). We receive over 40,000 applications every year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

We employ around 350 people and are based in Glasgow city centre. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

The role is based 10 Clyde Place, Glasgow, G5 8AQ and we currently operate a hybrid working business model, where a typical employee works 50% of their week from the office.

We are passionate about improving operational delivery outcomes through innovative research, data and analysis. In the CICA Data Performance team, we provide high-quality data and analysis helping to ensure strategic, policy, finance, corporate and operational decisions are based on robust evidence.

We create a culture in which people are empowered with the data and information to make excellent decisions; using cutting edge tools, techniques and collaboration; putting evidence at the heart of what we do.

The Role

The Performance Reporting and Data Insights Manager is responsible for delivering high-quality performance reporting, management information, and data-driven insights that support operational and strategic decision-making. The role provides leadership for performance analysis activities, ensuring the organisation can effectively monitor outcomes, identify trends, and drive continuous improvement through evidence-based recommendations.

The postholder will manage reporting processes, develop dashboards and analytical products, and work closely with stakeholders to translate complex data into meaningful insights that inform business priorities and performance improvement initiatives.

You will have a keen interest in working with data to support operational decision making and strategic oversight. You will be responsible for developing, maintaining and assuring high-quality Performance Management Information system (MIS) that enables teams and senior leaders to monitor effectiveness, identify emerging risks, and measure the impact of preventive controls across repayment regimes.

You will work with AWS systems such as quicksight and Microsoft systems such as Power Automate along with other internal data sources to design and maintain dashboards, reports and analytical products. You will ensure data accuracy and integrity, investigate trends or anomalies, and translate complex datasets into clear, actionable insight. Working closely with operational colleagues as well as MOJ technical and analytical colleagues, the role will help shape reporting requirements, support continuous improvement, and promote a strong data driven culture. The ability to communicate findings clearly, challenge constructively and adapt reporting to evolving priorities is essential to supporting CICA’s Performance Team.

Key Responsibilities

Performance Reporting:

• Support the senior Performance manager in the development and production of regular performance reports and management information packs.
• Ensure the accuracy, consistency, and timeliness of performance data and reporting outputs.
• Develop and maintain performance frameworks, KPIs, and scorecards aligned to organisational objectives.
• Monitor performance against targets and identify emerging risks, opportunities, and trends.
• Present performance information in a clear and accessible format for a range of audience.

Data analysis and Insights

• Analyse complex datasets to identify patterns, trends, and actionable insights
• Use statistical and analytical techniques to support evidence-based decision-making.
• Produce insight reports that explain business performance and recommend improvement actions.
• Support forecasting, trend analysis, and predictive modelling activities where appropriate.
• Evaluate the effectiveness of programmes, services, and improvement initiatives through data analysis

Stakeholder Management

• Act as a trusted advisor to managers and stakeholders on performance and data-related matters.
• Build effective relationships with operational teams, corporate functions, and senior leaders.
• Gather reporting requirements and translate business needs into analytical solutions.
• Support stakeholders in interpreting data and using insights to improve outcomes.

Data Quality and Governance

• Promote high standards of data quality, accuracy, and integrity.
• Implement quality assurance processes for reporting and analysis.
• Ensure compliance with organisational data governance, information management, and security requirements.
• Support continuous improvement in data collection and reporting practice

Essential Criteria

• Experience producing performance reports and management information.
• Experience analysing data and providing actionable business insights.
• Experience working with large datasets and multiple data sources.
• Experience developing dashboards and data visualisations
• Experience of use of Excel and similar Microsoft Products
• Experience of communicating clearly with technical and non-technical audiences.
• Experience working in a multi stakeholder environment.

Desirable Skills, Knowledge and Experience

• Some knowledge of data analysis languages/tools, such as R, SQL, Python, Spark and data visualisation tools, such as Power BI
• Experience of working with AWS platforms
• Knowledge of the CICA Scheme

How to apply

The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Behaviours and Strengths.

Stage 1

• Applicants should provide a Curriculum Vitae (CV) and a Statement of Suitability of no more than 500 words, which demonstrates evidence of the essential criteria for this role.
• You will also be asked to provide an example of how you have demonstrated the Communicating and Influencing behaviour (maximum 250 words).

Lead Criterion

A sift based on the lead behaviour (Communicating and Influencing) may be held if a large number of applications are received.

Stage 2

If successful at Stage 1, you will be invited to interview, which will incorporate a technical assessment.

At interview you will be asked a number of behaviour and strength-based questions. We will assess you against the behaviours listed below:

• Communicating and Influencing
• Delivering at pace
• Working together
• Changing and Improving

During the interview, you will be asked to complete a 45 minute technical assessment using a sample performance dataset.

You will be required to calculate key performance measures, including month-on-month changes, backlog movements, completion rates and percentage variances using Excel. You will then provide a short overview of your findings highlighting any trends, issues or insights identified from the data.

This assessment will look at your:

Ability to interpret and analyse performance data

Ability to gather insights and conclusions

Interviews are likely to take place late October 2026 at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.

Following the closing date, this job advertisement will no longer be available to view. You may wish to retain a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation, candidates may be appointed from the reserve list in order of merit.

Further Information

We offer flexible working between 7am and 7pm, Monday to Friday. While we currently operate a hybrid working model, we encourage new starters to spend more time in the office during their initial period in role to support induction, training, relationship building and familiarisation with the organisation.

This role is offered on a full-time (37 hours per week) basis.

For queries about the role, please contact our Corporate Support Team by email Corporate.Support@cica.gov.uk.

Reasonable Adjustments

Please tell us if you have a disability when you apply, and we can offer reasonable adjustments to help with the selection process.