24/7 IT Analyst
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Summary
A 24/7 Service Desk analyst at a UK managed IT and cyber security provider, working a 4-on/4-off shift rotation alternating day and night shifts. Day to day: end-user support, infrastructure and network troubleshooting via monitoring tools, root cause analysis, and customer calls/emails, with escalations to on-call engineers.
About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consist…