(24*7) Spanish Speaking Customer Support- Bulgaria

<div class="sds-body-l-book sds-text-neutral-body sds-margin-bottom-16" style="color:rgb(32,32,32);font-family:DarwinSans;font-weight:400;font-size:16px;line-height:20px;"><span style="color:rgba(0,0,0,0.9);font-size:14px;font-family:Arial;">TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our </span><span style="color:rgba(0,0,0,0.9);font-size:14px;font-family:Arial;border:0px;vertical-align:baseline;">global </span><span style="color:rgba(0,0,0,0.9);font-size:14px;font-family:Arial;">team.</span></div><div class="job-description-container" style="font-family:DarwinSans, Roboto, sans-serif;color:rgb(0,0,0);font-size:16px;"><div class="sds-body-m-book sds-text-neutral-title" style="color:rgb(19,19,19);font-family:DarwinSans;font-weight:400;font-size:14px;line-height:16px;"><p style="margin:0px 0px 1rem;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;border:0px;vertical-align:baseline;color:rgba(0,0,0,0.9);"><span style="font-family:Arial;border:0px;vertical-align:baseline;">* Please apply only if you're fluent in Spanish and English.</span></p><p style="margin:0px 0px 1rem;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;border:0px;vertical-align:baseline;color:rgba(0,0,0,0.9);"><span style="font-family:Arial;">Job description:</span></p><ul style="padding-left:18px;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;color:rgba(0,0,0,0.9);"><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Coordinate offline requests with internal departments.</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Handling bookings/cases with last-minute and on-spot challenges to solve problems.</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Receiving incoming calls helping travel agents using the platform and managing reservations with special requests</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Operating a few online systems at once, providing service to travel agents.</span></li><li style="font-family:DarwinSans, Roboto, sans-serif;margin-left:16px;border:0px;vertical-align:baseline;"><span style="font-family:Arial;">Responsible to solve operational and administration cases/tasks from A-Z</span></li></ul><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Qualifications:</p><ul style="padding:0px 0px 0px 18px;margin:0px 0px 0px 16px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Service oriented persona with high communication skills</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Independent, self-motivated, patient, and goal-oriented work style, solving problems.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Can control and lead multiple tasks, activating all resources to efficiently solve cases.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Experience working B2B with travel agents/ business professional in the industry.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Ability to adapt quickly to new technologies, products/system, and company procedures.</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">Ability to work night shifts and/or evening/weekends shifts.</li></ul><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><br /></p><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><span style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;">Working Schedule:</span></p><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">This role operates on a 24/7 shift rotation. Working hours may include the following shifts:</p><ul style="padding:0px 0px 0px 18px;margin:0px 0px 0px 16px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">08:00–17:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">09:00–18:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">10:00–19:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">11:00–20:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">12:00–21:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">13:00–21:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">14:00–22:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">16:00–01:00</li><li style="margin:0px 0px 0px 16px;padding:0px;border:0px;vertical-align:baseline;background:rgba(0,0,0,0) none repeat scroll 0% 0%;line-height:1.42857;">23:00–08:00</li></ul><p style="margin:0px;padding:0px;border:0px;vertical-align:baseline;background-image:none;background-position:0% 0%;background-size:auto;background-repeat:repeat;background-attachment:scroll;line-height:1.42857;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Flexibility to work across different shifts, including evenings and overnight shifts, is required.</p></div></div>