2683 - Customer Service Coordinator - Aftersales / Expo

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Location: Changi South (Nearest MRT - Expo)
• Salary: $2,500 - $3,000
• Working days: Monday - Friday
• Working hours: 9am – 6pm

Responsibilities

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Requirements

• Minimum Diploma qualification.
• 1–2 years of relevant working experience.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683