26961665 Infrastructure Group Manager
Senior Manager – Global Client Services, On-site Support
(APAC / Global)
This role is responsible for delivering exceptional end-user technology experiences across Citi locations by leading on-site technology support, workplace technology transformation, and executive engagement. The successful candidate will serve as a trusted technology partner to business leadership, ensuring a seamless digital workplace experience for employees, clients, and executive events while driving operational excellence across end-user technology services.
Key Experience Sought:
End User Technology Expertise
Extensive experience leading End User Services / Digital Workplace organizations.
Strong background in desktop engineering, workplace technologies, collaboration platforms, mobility solutions, and modern workplace initiatives.
Experience supporting a highly mobile and hybrid workforce across multiple locations.
Executive & Business Engagement
Experience supporting senior executives, town halls, board meetings, client events, and critical business engagements.
Ability to communicate effectively with business leaders and translate technology capabilities into business outcomes.
Strong stakeholder management across Technology, Operations, and business functions.
Service Leadership
Proven leadership of onsite technology support teams.
Experience managing global or regional service delivery organizations.
Strong focus on user experience, service quality, operational metrics, and continuous improvement.
Workplace Transformation
Experience driving digital workplace transformation initiatives.
Familiarity with automation, self-service technologies, AI-enabled workplace capabilities, and modern support models.
Track record of simplifying user experiences while improving operational efficiency.
Operational & Risk Management
Strong understanding of technology operations, governance, and operational resilience.
Experience managing critical incidents, escalations, and service recovery.
Ability to operate effectively in a highly regulated financial services environment.
Key Responsibilities
Lead delivery of on-site technology support services across assigned locations.
Act as the senior technology representative for Foundational Services within the geography.
Partner with business leaders to enhance employee productivity and workplace experience.
Support executive events, client engagements, conferences, and strategic business activities.
Drive technology adoption and workplace transformation initiatives.
Ensure consistent delivery of end-user services through strong vendor and operational management.
Champion service excellence through measurable improvements in user satisfaction and operational performance.
Foster strong partnerships across Technology, Operations, Real Estate Services, and business stakeholders.
Ideal Candidate Background
Candidates may come from organizations with leadership experience in:
Digital Workplace Services
End User Computing (EUC)
Workplace Technology
Client Services / Technology Support
Executive Support Services
Collaboration & Productivity Platforms
Field Services / Onsite Support
Technology Experience Management