2nd line Application Support Engineer (Java, Hybris)

We are looking for a 2nd Line Application Support Engineer (Java, Hybris) to join the team of the largest international health & beauty retail group in Asia and Europe. The company operates the world's largest portfolio of retail formats and retail brands spanning health & beauty, luxury perfumeries and cosmetics, food, electronics and fine wine.

Working hours: 10:00 – 19:00 Kyiv time.

Responsibilities

• Develop new Hybris-based ecommerce websites
• Support existing solutions and resolve technical issues
• Migrate existing business units to the latest versions
• Provide 2nd line technical support to end users and internal teams
• Troubleshoot and resolve application-related problems
• Ensure customer satisfaction through effective problem solving
• Collaborate with cross-functional teams to address technical challenges
• Monitor and maintain the stability of existing ecommerce platforms

Requirements

• 3+ years of experience in application support
• Proficiency in English (B2 level)
• Knowledge of Java and Hybris
• Skills in problem solving and troubleshooting
• Understanding of ecommerce platforms and migration processes
• Orientation on customer satisfaction and service quality

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children