2nd Line Desktop Support Engineer

Salary: £70,000 - 85,000 per year

Requirements:

• Proven experience in a 2nd line desktop support role
• Experience supporting users in a Microsoft environment, with experience of M365
• Solid experience building, upgrading and repairing desktop hardware and software
• Experience of Active Directory, Intune, Entra ID and mobile device management
• Familiarity with common ticketing, CMDB and knowledge management tools
• Working knowledge of basic networking and troubleshooting methods
• Applied understanding of security best practice within a desktop support environment
• Full, valid UK driving licence
• Ability to drive and access to a vehicle
• Ability to be onsite in Doncaster 5 days per week

Responsibilities:

• Diagnose, troubleshoot and resolve desktop, hardware, software and mobility issues, escalating to resolver groups where required
• Build, maintain and deploy desktop applications, cloud services, compute devices and peripherals
• Fulfil service requests for new or replacement hardware and software within agreed SLAs
• Plan and execute desktop moves, office relocations, refresh programmes and decommissioning, including AV support
• Provide onsite hands and eyes support for network and server hardware under senior guidance
• Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management
• Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting
• Manage devices via MDM technologies including Intune and Entra ID
• Accurately log and categorise incidents, requests and asset records within ticketing and CMDB systems
• Author technical documentation including specifications and solution designs

Technologies:

• Active Directory
• Cloud
• CMDB
• Hardware
• Support
• Mobile
• Network
• Security
• SharePoint
• Office 365

More:

We are a growing organisation with a strong focus on IT service excellence, and we are looking for a hands-on Desktop Support Engineer to join our IT Service Desk function. This is a 3-month contract with a chance of extension, based in Doncaster on site 5 days per week with occasional travel, offering a day rate of £240 inside IR35. This role provides genuine scope to develop technically, take ownership of desktop, device and end-user computing environments, and progress your career. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion or belief, sexual orientation or age.

last updated 34 week of 2026