2nd Line Engineer
Role: 2nd Line Service Desk EngineerLocation: Sevenoaks, Kent (Office Based) Salary: £35,000 per annumBenefits: Private healthcare
Our client is a well-established Managed IT Service Provider based in Kent, supporting a loyal client base across South-East London and the South-East. As they continue to grow, they're looking for a 2nd Line Service Desk Engineer to join their support team, working closely with 1st Line and reporting into the Technical Services Manager.This is a great opportunity for someone who enjoys variety - from day-to-day troubleshooting and customer support through to hands-on project work such as infrastructure refreshes, migrations, and virtualisation.
The Role
* Provide 2nd line technical support for customers' hardware and software, resolving issues escalated from 1st Line* Answer customer calls and log support tickets when other resources are stretched* Respond to alerts from monitoring systems to deliver proactive maintenance and support* Support and mentor 1st Line Engineers with ticket escalations and queries* Create and maintain detailed documentation of client environments and processes* Provide on-site support and install/maintain equipment at client sites when required* Work on projects such as infrastructure refreshes, disaster recovery, migrations, and virtualisation, both remotely and on-site
What We're Looking For
* A minimum of 18 months' experience within an MSP environment* Excellent understanding of Windows Desktop & Server environments* Proven knowledge of Microsoft 365 & Entra ID* Previous exposure to Intune managed devices* Proven understanding of networking concepts (DNS, DHCP) and hardware (routers, switches, firewalls, APs)* Good understanding of mobile device troubleshooting (iPhone & Android)* Familiarity with RMM, NGAV, MDR & email security platforms* Excellent phone manner and customer service skills, with the ability to explain technical issues clearly* Excellent written & spoken English* A full, clean UK driving licence and ability to travel to client sites as requiredNo formal IT qualifications required, quality of experience is what counts
What's On Offer* £30,000 - £35,000 per annum* 25 days annual leave* Private healthcare including optical and dental* Mon-Fri, 9:00-17:30, office based
Genuine career progression as the business continues to expand across the South-EastInterested? Apply now to find out more, full details of the client and role will be shared at the next stage.