2nd Line IT Engineer

As a 2nd Line IT Engineer at Commercial, you will provide escalated support both in-house to Commercial’s 1st Line Team and to a wide variety of clients across a range of sectors. You will be responsible for monitoring and responding to tickets in the unassigned queue of our Helpdesk system within the Service Level Agreement. You will be a point of contact for tickets escalated from 1st Line and liaise with other departments if needed. This role will involve a combination of working from our he…