2nd line IT Engineer
Posted Updated
Summary
Second-line IT support engineer at an MSP in Brighton, resolving escalated incidents and problems, providing network support, monitoring systems, and documenting fixes to keep client infrastructure operational. Core stack includes Microsoft Azure/Intune/Defender, Windows/macOS, Active Directory, and Meraki/Fortinet/Zyxel/Sonicwall networking.
As a Level 2 IT Support Engineer, you will provide comprehensive support services to our clients, ensuring their IT infrastructure and systems remain fully operational. This role involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the 2nd Line Team Leader, your responsibilities will include a mix of proactive monitoring and maintenance, as well as business-as-u…
