2nd Line IT Support & Field Engineer
2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential
Not your average Helpdesk role.
We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.
You'll own problems end-to-end, work independently, and have real say in front of customers.
IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.
What You'll Be Doing
- Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi
- Attending customer sites for reactive fixes, installs and infrastructure projects
- Installing/replacing PCs, printers, access points, switches, firewalls and routers
- Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets
- Keeping documentation, network diagrams and handover notes sharp
- Covering the field rota during busy periods, holidays and sickness
What You'll Bring
- 2nd-line support, infrastructure or MSP engineering experience
- Strong Windows troubleshooting + hands-on Microsoft 365 admin
- Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge
- Experience installing and terminating Cat5e/Cat6 cabling and network kit
- Confidence attending sites independently, with strong customer-facing skills
- Full UK driving licence (essential)
Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.
What's In It For You
- £30,000–£34,000 DOE
- Genuine variety — no two weeks the same
- Real progression toward a senior infrastructure/field-project role
- Supportive, growing technical team
What’s Next
If you have the enthusiasm and skillset to hit the ground running on this 2 Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.