2nd Line IT Support Engineer

Salary: £35,000 - 35,000 per year

• At least 2 years of experience in IT support, with the ability to troubleshoot at second-line level.
• Strong knowledge of Windows desktops, Windows Server and Microsoft 365.
• Good understanding of Active Directory, Entra ID and user administration.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching and VPNs.
• Practical experience installing, configuring and troubleshooting IT hardware and network equipment.
• Confidence diagnosing physical hardware and connectivity issues at customer premises.
• Familiarity with remote support tools and ticketing systems.
• Strong problem-solving and customer communication skills, with the ability to work independently and as part of a technical team.
• A full, valid UK driving licence and the ability to travel independently to customer sites.
• Desirable: experience in a Managed Service Provider (MSP); Microsoft Azure or Intune; Hyper-V or VMware; Datto RMM, Autotask PSA or comparable platforms; backup and disaster recovery; Microsoft Defender or endpoint security; firewall configuration, VLANs or advanced networking; structured cabling or wireless deployments; PowerShell; VoIP; Cyber Essentials or cybersecurity technologies; or relevant Microsoft, networking or security certifications.
• We value engineers with strong technical foundations, practical ability, enthusiasm for technology, a willingness to learn, initiative and a positive, collaborative approach.

• Provide second-line technical support across a varied customer base and investigate and resolve escalated hardware, software, network and infrastructure issues.
• Support Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, Windows desktops and servers, Active Directory, cloud services, backup solutions, endpoint security and remote management platforms.
• Diagnose LAN/WAN, TCP/IP, DNS, DHCP, VPN, firewall and wireless connectivity issues.
• Work with technical colleagues to resolve complex issues.
• Install, configure and commission desktops, laptops, servers, printers and other business equipment, as well as switches, routers, firewalls and wireless access points.
• Troubleshoot physical network connectivity, diagnose hardware faults, replace components and perform equipment upgrades.
• Build and deploy customer workstations, and support server installations, infrastructure upgrades and equipment replacements.
• Carry out customer site assessments and investigate on-site technical problems; test installations and ensure equipment is functioning correctly before handover.
• Work directly with customers, including attending their sites for installations, troubleshooting and planned technical work.
• Assist with customer onboarding, infrastructure migrations and technical projects.
• Maintain accurate service tickets and technical documentation, collaborate with colleagues and contribute to service improvements.

• Active Directory
• Azure
• Cloud
• Firewall
• Hardware
• Hyper-V
• Support
• LAN
• Microsoft 365
• Network
• PowerShell
• Security
• SharePoint
• TCP/IP
• VPN
• VMware
• Windows
• Office 365

More:

We are Amita (UK) Limited, an established and growing Managed Service Provider, and this is a permanent, full-time role based in Middlewich, Cheshire, with customer site visits and in-person work. We offer a salary of up to £35,000 per year, depending on experience, with working hours of Monday to Friday, 9:00am–5:00pm, and free and on-site parking. Our close-knit, experienced technical team supports a broad range of customer environments, providing exposure to Microsoft 365, Windows Server, networking, cloud services, cybersecurity, backup solutions and technical projects. We offer hands-on engineering work, training and development, and opportunities for career progression. Applicants who progress beyond initial screening will complete a practical technical assessment before interview.

last updated 43 week of 2026