2nd Line IT Support
Posted Updated 15
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Summary
2nd Line IT Support Technician resolving incidents and service requests within agreed SLAs, troubleshooting hardware, software, network and peripheral issues, and supporting project work. Core stack: Windows environments, Active Directory, networking and ServiceNow, with travel to multiple sites.
Join a leading independent technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking, Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multip…