2nd Line IT Support
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Summary
2nd Line IT Support Engineer at a UK managed service provider, resolving escalated service-desk tickets for SME customers from an office in Southampton. Core stack is Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Windows/Mac endpoints, Entra ID/Azure AD, and security tooling such as endpoint protection, backup, RMM and Acronis.
IT Support Engineer – 2nd Line Salary: £30,000 – £35,000 Location: Office-based - Southampton Overview We are a growing managed service provider delivering modern, cloud-first IT solutions to SMEs across the UK. We support businesses across Microsoft 365, cybersecurity, device management and cloud technologies, helping our customers remain secure, productive and connected. We are looking for an IT Support Engineer / 2nd Line Support Engineer to join our office-based service desk team in Southam…