2nd line Service Desk Team Leader
Posted Updated 4
views
Summary
A 2nd line Service Desk Shift Manager leads one of a 24/7 support team in Solihull, managing IT and network engineers on a 4-on/4-off pattern of 12-hour day and night shifts, with accountability for customer service and SLA performance. Suited to someone with an MSP background; pays £40,000 plus a 20% shift allowance (~£48,000 OTE).
2nd line Service Desk Team Leader Solihull, West Midlands £40,000 20% Shift Allowance (£48,000 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and re…