2nd Line Support Endpoint Engineer - Norwich, UK
Role: 2nd Line Support Endpoint Engineer
Type: Contract (3 Months with potential extension)
Location: Norwich, UK
Working Model: 5 Days Onsite
Payrate: £12.00 to £14.32 per hour on Inside IR35 via Umbrella
We are looking for a highly customer-focused Endpoint Engineer to provide exceptional 2nd-line support for our clinical and corporate teams in Norwich.
What You'll Do
- Provide 2nd-line remote and on-site support for hardware, software, and peripherals.
- Build, configure, and deploy workstations and laptops for technology refreshes.
- Support and manage Active Directory, Windows 11, Office 365, Citrix, and Sophos.
- Log, track, and resolve incidents within strict SLAs via the IT Service Desk.
What You Bring
- Proven experience in 2nd-line IT desktop/hardware support.
- Strong technical knowledge of Windows 11, M365, and Active Directory.
- Excellent communication skills with the ability to translate IT jargon for non-technical users.
- A relevant IT degree, Microsoft Certification, or ITIL Foundation knowledge (highly desirable).
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.