2nd Line Support Engineer

Salary: £? - ? per year Requirements: Experience providing 2nd line technical support. Good knowledge of desktop hardware and software. Experience supporting end users both remotely and face-to-face. Excellent communication and customer service skills. Responsibilities: Provide 2nd line technical support to customers across Norfolk and Suffolk. Investigate, diagnose and resolve hardware and software incidents. Provide remote and on-site technical support where required. Maintain and improve com…