2nd Line Support Engineer

Salary: £34,950 - 34,950 per year

Requirements:

• We are looking for someone with previous 2nd Line IT Support experience.
• We would ideally like strong Microsoft 365 and Intune experience.
• We need good knowledge of Active Directory, Entra ID and Group Policy.
• We would like experience with Windows 10/11 and Windows Server.
• We are looking for a good understanding of TCP/IP, DNS and DHCP.
• We need strong troubleshooting and problem-solving skills.
• We want excellent communication and customer service skills.
• You should be able to work independently and as part of a strong team.
• We value a proactive approach and the confidence to take ownership of issues.
• Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous.
• Relevant Microsoft, CompTIA or Cisco qualifications would be advantageous.
• We require applicants to be eligible to work in the UK indefinitely without sponsorship.
• Ideally, you will hold a DBS on the Update Service, or be willing to complete a DBS check before starting.

Responsibilities:

• We will rely on you as the 2nd Line escalation point for more complex technical issues.
• We want you to provide 2nd Line support and resolve escalated technical issues.
• You will support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• You will manage devices using Microsoft Intune and Autopilot.
• You will support Active Directory, Entra ID and Group Policy.
• You will troubleshoot Windows, hardware, software and networking issues.
• You will support servers, switches, wireless networks and firewalls.
• You will install and configure laptops, desktops and mobile devices.
• You will support classroom and AV technology.
• You will maintain strong IT security, including patching, MFA and endpoint protection.
• You will keep technical documentation and ticketing systems up to date.
• You will get involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.

Technologies:

• Active Directory
• Cloud
• Cisco
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Microsoft Intune
• Mobile
• Security
• SharePoint
• TCP/IP
• VMware
• Veeam
• Windows
• Office 365

More:

We are offering a full-time 2nd Line IT Support Technician role based in Redhill, with some travel to South Croydon, working Monday to Friday from 8:45am to 5:00pm. The salary is £34,950.44 per annum, and our benefits include free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more. This is a fantastic opportunity to join our busy and supportive IT team, work across a modern IT environment and play an important role in supporting staff and students while contributing to wider IT projects and improvements.

last updated 36 week of 2026