2nd Shift Account Compliance Manager
City Wide Facility Solutions is actively seeking a 2nd Shift Facilities Supervisor.
The 2nd Shift Facilities Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.
Essential functions
- Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
Requirements
- High school diploma required or equivalent experience in commercial janitorial services industry.
- Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- MS Office, Internet skills required
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Benefits
- Healthcare and dental
- 401k 100% match up to 4%
- 15 PTO days (Personal Time Off)
- Quarterly employee events
- Quarterly client retention bonus
Skills
As published by workable · 6 questions · 2 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Were you referred by anyone at City Wide? If yes, please include the name and location of the referral., Can you provide proof that you are legally eligible for employment in the US?, Have you previously been employed by City Wide?, Have you interviewed for a City Wide job in the last 12 months?, By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results., By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer., Have you ever been convicted of a crime (i.e., felony, misdemeanor), If yes, please explain.
Short answers (1)
- What CRM systems are you proficient in?
Pick from a list (3)
- Do you have a minimum of 3 years experience in a account management, client management or similar role?
- This position requires that you successfully manage client relationships by ensuring assigned contractors perform janitorial scope of work. Do you have a track record of success in client management and/or retention?
- Do you have experience in janitorial, building maintenance or similar industry?
Written answers (2)
- Whay are you interested in this position with City Wide?
- What is your desired total compensation?