2nd Shift Supervisor

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Job Type:

Regular

Scheduled Hours:

40

💙 Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

🌟 Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

Under the general direction of the Administrative/Site Director of the Laboratory and the Lab Section/Site Manager and in conjunction with the Medical Director, the Supervisor is responsible for the daily and/or shift operations of the assigned laboratory or site-specific technical operations. The Supervisor ensures compliance with all duties performed in accordance with all federal, state, accrediting and licensing agency requirements and performs all duties in accordance with established laboratory policies, procedures, and standards
Responsibilities include oversight of department operations and staff, including scheduling, timecard review and approval, training and education, competency assessments, proficiency testing, and performance evaluations. The Supervisor also supports quality assurance activities, cost analysis, method evaluations, equipment preventive maintenance, document and record control, and regulatory compliance within areas of responsibility.
In partnership with laboratory leadership, the Supervisor assists in the development, review, and implementation of laboratory policies, procedures, quality initiatives, and process improvement activities to ensure efficient, high-quality patient care and laboratory operations.
Position provides leadership and guidance to section staff in goal setting, problem solving, resource management, and outcome achievement.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

Human Resource Tasks:

• Assists in hiring, orientation and evaluation of personnel within the department to maintain competent and reliable staffing in accordance with “Evaluation of Performance” policy.

• Oversee that annual assessments/competencies on all employees are performed in a timely manner.

• Enhances professional growth and development of self, department staff, other hospital personnel, community, and students by participation in continuing education, in-service training, and/or involvement in the Medical Laboratory Science Program.

• Obtains required CE’s including management.

• Ensures departmental staff has obtained required CE’s.

• Establishes training programs to meet the needs of the department in Technical Work, Safety, and Quality.

• Identifies training needs through competency assessment and monitors progress, assuring that individuals performing testing receives in-service training as deemed applicable and/or necessary

• The associate must be able to demonstrate the knowledge and skills necessary to provide services based on the applicable principles of growth and development over the life span

• Assures department personnel (including self), follow, and demonstrate knowledge of applicable safety and health rules, guidelines, procedures of the Organization’s Safety and Infection Control policies.

• Coaches, mentors, and supports staff.

Quality Control and Assurance:

• Supervisor assists in the development of the QC and QA Program. The supervisor is responsible for assessment, documentation and communication of Non-Conforming Events and improvements of the QC program.

• Evaluates quality control protocols to comply with all Federal and State regulatory standards and assures procedures are performed and recorded accurately within these standards by all personnel

• Gathers/provides QC and QA data for departmental, shift or laboratory reporting.

• Participates in and meets all regulatory requirements to include but not be limited to JCAHO, CLIA and CAP.

• Maintains/ assists in proficiency testing and competency assessments for the employees in the responsible department/section/site.

• Reviews and monitors looking for trends and outliers for the following:

1. QC and QC monitors, Temperature, Reagents, Equipment/Instrument checks and Maintenance: daily, weekly, monthly, quarterly, yearly

2. Evaluates monthly Peer Review Reports.

3. Monitors for changes in the regulatory environment through associates and research

Equipment for Test Methodology:

• Evaluate and maintain equipment, supplies and procedures to remain current, and cost effective in providing quality patient care.

• Monitor equipment in use for safety consideration as well as longevity of the instrument.

• Collaborates with lab leaders and medical director in selection of appropriate test methodology and technology for clinical or nonclinical use.

• Responsible for the acquisition and maintenance of equipment and supplies.

• Assures validation testing is performed as appropriate for equipment and test kits before initiating new procedures.

• Works with the lab managers on the writing and updating of the lab section/site/discipline procedure manuals

Communication/Customer Service:

• Is available for questions and consultation concerning technical personnel issues and initiates corrective action through use of good communication and human relation skills.

• Readily communicates any information concerning issues pertinent to department staff and department director in a timely manner.

• Available for questions and consultation concerning billing, diagnostic, technical, and personnel issues and initiates corrective action through use of good communication and human relation skills.

• Implements the Organizations’ values using communication skills and human relations to promote quality Patient care and a productive and pleasant work environment.

• Works with Outreach program to ensure that the client needs are being met

Department Operation:

• Creates action plans and follow through related to laboratory KPIs.

• Schedules department staff and oversees workflow for timely and cost-efficient completion of all department activities.

• Understands principle involved in assigned procedures and applies this knowledge to the clinical situation. Functions in a technical role for which have been trained.

• Resolve technical problems and ensure remedial actions are taken whenever test systems deviate from the laboratory’s established performance specifications.

• Review all reports and/worksheets daily for clerical/technical errors or omissions and oversee corrections. Reviews all corrected reports or delegates review.

• Works with manager to oversee Supply Expenses and FTEs and ensures compliance with budgeted overall expenses on a monthly basis. Assists with the development of the Operating and Capital budget by maintaining an up-to-date list of monthly expenses by vendor and developing a 3-5 year plan for development of new technology or process. Performs cost analysis on tests performed in the department.

• Serves on assigned committees

PERFORMANCE IMPROVEMENT

• Make changes in the processes as indicted by results of CQI or RCA study.

• Participates in the CQI program in accordance with the CQI policy.

• Perform review as developed in CQI policy.

• Assists in the Development of CQI program for departments and assures its completion and implementation.

• Gathers CQI and data for departmental or shift reporting

• Performs other duties as assigned to facilitate the efficient and cost -effective operation of the laboratory

Education, Credentials, Licenses:

• Bachelor’s Degree in a chemical, biological, clinical or medical laboratory science, or medical technology from an accredited institution meeting CLIA high complexity testing personnel qualifications

OR

• Bachelor of Science degree from an accredited institution meeting CLIA high complexity testing personnel qualifications with transcript evaluation to determine eligibility for high complexity

• ASCP (or equivalent – AMT) registered

Specialized Knowledge:

· General Clinical Core Laboratory and/or Specialized education/certification for Section

• Microsoft office applications
• Customer service
• Personnel management experience
• Financial Management
• Quality Assurance

Kind and Length of Experience:

• 2 years of experience in clinical laboratory and/or specialized department, as applicable

FLSA Status:

Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.