2x PT Operations (VIT) - Business Analyst
NATIONAL VETERINARY SERVICES LIMITED
JOB DESCRIPTION
Job Title: Business Analyst
Reports to: Technical Product Manager
Position Band:
Business unit: VetIT
Prepared by: Emma Ofosu
Date: 11/08/26
Main purpose of the role
The Business Analyst (BA) supports the Technical Product Manager (TPM) by turning product vision and priorities into clear, practical, and user-centred requirements. The BA works with stakeholders, users, and the product delivery team to support discovery, map user journeys and process flows, and prepare work for delivery. The role produces user stories, acceptance criteria, and supporting UX/UI artefacts, while validating that delivered features meet agreed requirements through Compliance of Requirements (COR). The BA also contributes to Scrum ceremonies and supports product documentation, including user guides and release notes.
Product Discovery, Requirements & Analysis
Engage with stakeholders and users to understand needs, workflows, and business objectives.
Support discovery through interviews, workshops, process reviews, journey mapping, and data analysis.
Translate product goals into clear user stories, acceptance criteria, journey flows, process flows, and supporting UX/UI artefacts.
Identify dependencies, constraints, and key considerations that may affect delivery.
Backlog Readiness & Refinement
Work with the TPM and product delivery team to ensure backlog items are clear, valuable, feasible, and ready for delivery.
Split, sequence, and refine user stories to support effective delivery flow.
Ensure acceptance criteria are testable and cover functional, non-functional, and UX expectations.
Agile Delivery & Collaboration
Contribute to Scrum ceremonies to support shared understanding and alignment with Sprint and product goals.
Support developers and testers with timely clarification during delivery.
Perform Compliance of Requirements (COR) to confirm delivered features meet agreed requirements and are ready for release.
Use Sprint Review and Retrospective feedback to improve requirements and delivery flow.
Stakeholder Collaboration & Communication
Communicate requirements, impacts, risks, feedback, and upcoming changes clearly.
Capture stakeholder feedback and support prioritisation discussions with the TPM.
Maintain clear and traceable requirements to support shared understanding across teams.
Product Documentation & Quality
Produce and maintain clear product documentation, including requirements, flows, and supporting artefacts.
Support technical writing outputs, including release notes, user guides, and system documentation.
Ensure product artefacts are clear, consistent, and easy to understand.
Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role
Essential
Proven Business Analyst experience in a digital, software, or product-led environment.
Strong requirements elicitation and analysis skills, including interviews, workshops, process mapping, journey mapping, and data analysis.
Ability to translate product goals into clear user stories, acceptance criteria, UX/UI artefacts, and supporting documentation.
Good understanding of Agile delivery and active participation in Scrum ceremonies.
Ability to collaborate effectively with stakeholders, users, and the product delivery team.
Experience validating delivered features against agreed requirements, including Compliance of Requirements (COR).
Strong communication, facilitation, and stakeholder engagement skills.
Ability to maintain clear, complete, and traceable requirements across the product lifecycle.
Strong attention to detail and ability to manage multiple workstreams in an iterative delivery environment.
Desirable
Familiarity with tools such as Jira, Azure DevOps, Confluence, Figma, Miro, or equivalent.
Understanding of UX principles, usability, and user-centred design.
Exposure to APIs, integrations, data structures, system logic, or non-functional requirements.
Experience analysing customer insights, analytics, or market data.
Experience creating visual artefacts such as process flows, journey maps, diagrams, or storyboards.
Experience using AI-assisted tools to support analysis, drafting, validation, and review, with responsible human oversight.
Working Hours & Flexibility
From time to time, out of hours work may be required to support business needs, including critical incidents, releases, or time sensitive operational issues. Where this is required, it will be planned where possible and managed in line with agreed support arrangements.
Use of AI & Automation Tools
This role is expected to make effective and responsible use of AI assisted tools to support productivity, quality, and decision making. This may include using AI to assist with drafting, analysis, exploration, validation, and review activities. AI assisted outputs must always be reviewed, validated, and owned by the role holder, and must comply with organisational policies on data protection, security, and acceptable use.