【346251】E-health & Patient Ecosystem Manager I

Objective of the Role

Lead the design and optimization of patient journeys by translating patient insights and data into digital experiences that improve patient support.

Develop and scale digital patient ecosystem capabilities and partnerships that enable more connected, convenient, and meaningful patient experiences in Taiwan.

Main Responsibilities

1. Develop Digital Patient Ecosystem Capabilities
Lead the development and continuous improvement of patient-facing digital platforms and services that provide accessible patient support.

Identify gaps in patient experience and collaborate with internal teams and external partners to develop practical solutions that improve continuity of support.

2. Turn Patient Insights into Journey & Engagement Opportunities
Integrate consumer research and patient insights to understand patient journeys and identify key opportunities to improve experience and engagement.

Translate insights into actionable opportunities to remove barriers, improve patient experience, and support appropriate next steps across the journey.

3. Measure & Optimize the Digital Patient Experience
Define meaningful measures to understand engagement, experience, and drop-off points across digital platforms and relevant patient touchpoints.

Leverage available internal and partner data to identify and implement opportunities to improve patient engagement and experience within regulatory, privacy, and compliance requirements.