3rd Line Engineer

A well-established and award-winning MSP based in Oxfordshire is looking for an experienced 3rd Line Engineer to join their Infrastructure team. This is a senior escalation role within the Service Delivery department, working across a broad range of client environments and technology stacks. Key Responsibilities Act as the primary escalation point for 2nd Line engineers across incidents and requests Manage tickets in line with established SLAs, keeping clients informed throughout Monitor and ma…