3rd Line projects and Support Engineer

Senior: 3rd Line Projects and Support Engineer x 2

Salary: £50,000/£55,000

Company: Managed Service Provider (MSP)

Location: Basildon

Description:

This is an opportunity to join an established Managed Service Provider as a 3rd Line Projects and Support Engineer, working as part of an existing technical team.

The business is looking for an experienced MSP engineer who can provide excellent customer support, take ownership of escalated tickets and assist with a broad range of technical issues across its client base.

Key responsibilities will include:

• 3rd Line Support and Projects: Providing technical support across a varied client base, resolving complex issues and taking ownership of escalated tickets.
• End-User Support: Troubleshooting hardware, software, Microsoft 365, Windows and desktop-related issues.
• Server Management: Supporting and maintaining Windows Server environments, Active Directory and associated infrastructure.
• Networking: Diagnosing and resolving network issues involving routers, switches, firewalls, VPNs and connectivity.
• Microsoft Technologies: Supporting Microsoft 365, Exchange, Azure, Active Directory and other core Microsoft technologies.
• Security: Assisting with endpoint security, antivirus, access management and general cybersecurity issues.
• Application Support: Troubleshooting and supporting a range of business applications and software.
• Customer Service: Providing clear communication and a professional, customer-focused approach throughout the support process.
• Team Collaboration: Working closely with colleagues, sharing technical knowledge and helping to maintain high service