3rd Line Support
We have a Bedford based IT Company seeking a 3rd Line Support Engineer. This is a permanent role paying £40-45k pa.
Our client needs a strong candidate with solid networking and server skills.
This is a fast paced role in a busy environment. Any MSP background will be an advantage. Details below.
Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites delivering IT Support Services.
With my third-line engineer potentially looking to retire, we need a strong candidate with solid networking and server skills. The salary range is around £40–45k.
Key Responsibilities:
• Deliver high-quality remote & on-site support on various technical issues and problems.
• Responding appropriately to and effectively resolving client issues, queries or incidents.
• Utilise various platforms to respond, handle, and escalate issues.
• You will have a 'hands-on’ problem-solving approach, solving problems within strict SLA time frames.
• Take ownership of incidents assigned to you and manage them through to resolution.
• Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.
• Application troubleshooting.
• Produce and keep up-to-date documentation on client’s systems.
Required skills and capabilities:
• Recent experience providing IT Support in a commercial environment.
• IT certifications such as MCP, CCNA CompTIA would be an advantage.
• Technical on-site support.
Essential individual attributes:
• Good technical understanding of current leading technologies & solutions.
• Ability to prioritise workloads under pressure and ensure deadlines are met.
• Excellent organisation, decision-making, judgement and planning skills.
• Great customer relations skills to understand client’s needs, concerns and requirements.
• Process-focused.
• Flexible, calm and approachable, 'can do’ attitude.
• To be reliable and honest.
• Ability to work well within a team, supporting other team members.
• Willingness to learn and gain relevant accreditations.
Experience supporting:
• Microsoft 365 Administration and Troubleshooting
• Desktop Operating systems inc Windows 10/11
• Office Applications • Azure AD Administration and Troubleshooting
• Active Directory Administration
• Windows Server Operating systems
• Basic network troubleshooting.
• Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender
• Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
• Good understanding of Network Management, Security and Configuration
• Experience with network monitoring and troubleshooting tools • Wireless • Firewalls
Benefits:
• Excellent benefits such as pension, sick pay, and on-site parking.
• Working hours will be 40 hours a week during standard business hours
• 21 days’ annual leave plus bank holidays and other public holidays
• Continual professional development plans
• Competitive salary
• Access to company vehicle
• Company pension
• On-site parking • Sick pay Working week:
• Monday to Friday 08:30 - 17:30
• Weekend availability as and when required (paid or time in lieu)
Application question(s): • How many years of IT support experience (within the last 5 years) do you have? • Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours? Education: • A-Level or equivalent (required) Experience: • IT Support service: 5 years (required and recent)