3rd Line Support Engineer
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Summary
Third-line IT support engineer at a Northampton managed IT services provider: escalating service desk tickets and delivering hands-on support across servers, networking, and cloud, centred on Microsoft 365/Intune/Entra, VMware, Veeam, Fortinet, and backup/DR. On-site role (hybrid after probation) paying £46k–£56k.
Salary: £46,000 - 56,000 per year Requirements: Minimum of three years hands-on experience troubleshooting complex issues at a 3rd-line level Hands-on technical experience with server infrastructure, client devices, networking, Microsoft 365 (including Intune and Entra), backup and disaster recovery, email management, certificates, and security policies such as Conditional Access Experience with vendor products including APC, Barracuda, Dell, HPE, Fortinet, VMware, and Veeam Strong problem-solv…