3rd Line Support Engineer / Technical Manager

Salary: £45,000 - 50,000 per year

Requirements:

• We are looking for someone proven at both a 3rd Line engineering level and ready to step into a management role.
• We need someone who is still willing to be hands-on and technical as and when required.
• Experience owning complex projects and leading technically demanding work from planning through to delivery.
• Ability to partner directly with directors on strategic projects.
• Experience acting as a senior technical voice for customers, running technical reviews and shaping roadmaps.
• Ability to shape how the technical team grows and define procedures and systems.
• Experience mentoring T1/T2 engineers and building their skills.
• Ability to handle escalations that require deep expertise and subject matter expertise.
• Experience documenting systems and procedures.
• Ability to present new systems and technologies to the team.
• Experience working across a varied stack and client base.

Responsibilities:

• We will rely on you as a technical escalation point and project lead.
• We will expect you to handle the more involved and technically demanding work from planning through to delivery.
• We will have you partner directly with directors on strategic projects.
• We will expect you to act as the senior technical voice for our customers, running technical reviews and shaping future roadmaps.
• We will rely on you to influence how our technical team grows and to help define the procedures and systems we operate by.
• We will have you mentor T1/T2 engineers and support their development.
• We will expect you to handle escalations requiring real depth of expertise.
• We will need you to document systems and procedures.
• We will have you present new systems and technologies to the team.
• We will expect you to work across a varied stack and client base.
• We will need you to be office-based primarily, with visits to customer sites as required.

Technologies:

• Support

More:

We are a managed service provider with offices in Cornwall, and we are recruiting a permanent 3rd Line Support Engineer / Technical Manager based in Redruth. The role is onsite with some hybrid working, and the salary is up to £50,000 per year plus 25 days holiday plus bank holidays, pension, and paid professional certifications and training. We value company-wide visibility in the office because it strengthens our culture, supports real-time mentoring, and helps the wider team. Where a certification, course, or exam has a clear benefit to the business, we will fund it.

last updated 39 week of 2026