3rd Line Technical Support Engineer

Salary: £48,000 - 51,000 per year

Requirements:

• Degree in Computer Science, Information Systems Technology, Management of Information Systems, or significant proven experience in an enterprise business environment providing critical server/infrastructure 3rd line support
• Working knowledge of cloud services and SaaS operating models would be highly desirable
• Industry qualifications such as Microsoft, Cisco, and ITIL would be highly desirable
• Experience supporting a comprehensive range of ICT services
• Significant working knowledge of Microsoft architectures, ideally at enterprise level
• Substantial working knowledge of Microsoft Active Directory
• Significant experience working with enterprise networks, including TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs, and enterprise firewall security
• Experience with Microsoft cloud services such as Office 365 and Azure / Entra, and Microsoft Exchange would be a distinct advantage
• Considerable working knowledge of Cisco networking device configuration and security, including switches and routers in a corporate network environment
• Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others
• Organisational skills with the ability to prioritise workloads, meet deadlines, and work under pressure
• Ability to play a major role in ICT technical projects
• Ability to identify technical problems and offer logical solutions
• Current, valid driving licence required
• Ability to travel across the Hereford and Worcester region occasionally
• Worcester must be an easy daily drive, ideally less than an hour each way

Responsibilities:

• Support, develop, and maintain core business-critical systems
• Work with Microsoft Office 365, Azure, Entra, Active Directory, virtualisation platforms, system backups, file system access, SharePoint Online, and network access perimeter and security
• Participate in the out-of-hours ICT Senior Engineering rota, currently covering 1 in 5 weeks
• Play a major role in ICT technical projects
• Identify technical problems and provide logical solutions

Technologies:

• Active Directory
• Azure
• Cloud
• Cisco
• Firewall
• Hyper-V
• ICT
• Support
• ITIL
• LESS
• Network
• Office 365
• Security
• SharePoint
• TCP/IP
• VMware

More:

We save lives. Our work matters every day, and the people who thrive with us value that impact as a significant part of who they are. We support growth in ways that often surprise people and those around them. This is an office-based role, not remote, with Worcester needing to be an easy daily drive. If you are passionate about technology as a learning enabler, a business enabler, and a vehicle to safeguard life itself, we would like to hear from you.

last updated 40 week of 2026