Now Hiring: Third-Party Debt Collectors

Buffalo, NY | Full-Time | Starting at $16.00/hour + Uncapped Monthly Commissions

Capital Management Services (CMS) is looking for motivated and driven Debt Collectors to join our growing team.

As a Third-Party Debt Collector, you'll work directly with consumers to resolve past-due accounts by negotiating payment arrangements and identifying solutions that help customers achieve their financial goals. Our collectors maintain the highest level of professionalism while following all federal, state, and client compliance requirements.

With more than 20 years of stability in the Buffalo area, CMS has built a reputation as a company built for collectors, by collectors. We provide the training, support, coaching, and earning potential needed to build a successful long-term career in collections.

What You'll Do

• Handle inbound and outbound collection calls.
• Negotiate payment arrangements and resolve past-due accounts.
• Review account information and educate consumers on available payment options.
• Maintain accurate account documentation and collection notes.
• Meet daily call volume and performance goals.
• Comply with all FDCPA, state, client, and company regulations on every interaction.

What We're Looking For

• Collections, customer service, sales, or call center experience preferred.
• Strong communication and negotiation skills.
• Professional phone presence.
• Ability to work in a fast-paced, goal-oriented environment.
• Basic computer proficiency.
• Reliable attendance and a strong work ethic.

Compensation

• Starting pay begins at $16.00 per hour.
• Candidates with an Associate's degree or higher start at $17.00 per hour.
• Candidates with prior collections experience may qualify for a higher starting wage based on experience.
• Uncapped monthly commission opportunities.
• Our collectors earn an average of $1,200–$1,400 per month in commissions, with top performers earning significantly more.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• $150 Sign-On Bonus after 60 days
• Fully Paid Training
• Career advancement opportunities
• Long-term career stability

Paid Training

Training is fully paid and conducted Monday through Friday from 9:00 AM – 5:00 PM.

Position Details

• Full-Time
• On-site in Buffalo, NY
• Morning and afternoon schedules available

If you're looking for a career where your effort directly impacts your earning potential, Capital Management Services offers one of the most competitive commission programs in the industry. With uncapped monthly commissions averaging $1,200–$1,400 per month, you'll have the opportunity to significantly increase your income while building a long-term career with an established company.

Apply today and start building your future with Capital Management Services.

#ZR