400 Horses Players Club Attendant (Seasonal) (3287)

SUMMARY

The Player’s Club Attendant, under direct supervision of the Player’s Club Manager, is responsible for generating a positive and friendly atmosphere for all customers. Identifies and greets guests and provides complementary and other services where required. Enroll new members for player’s club cards. Ensuring customer needs are met in a timely fashion. Promotes excellent customer service, positive public and employee relations. Always presents oneself in a neat and clean appearance. Responsible for providing consistent, courteous service to all property guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner. Ensure positive customer relations through effective communication. Regularly reviews gaming area to assist customers. Greets players in a friendly manner and aids were necessary. Maintains follow-up contact with customers. Attends periodic meetings and training sessions. Monitors VIP areas as assigned.