5 months Temp Patient Service Associate (Emergency Department, Up to $3500 with allowance) #HCGT

Responsibilities

• Register patients and verify personal information accurately.
• Update and maintain patient records in the hospital system.
• Process patient admissions, transfers and discharges.
• Work closely with doctors, nurses and other departments to ensure smooth patient flow.
• Collect consultation fees, deposits and other payments.
• Explain billing, subsidies and payment options to patients and their families.
• Issue receipts and maintain accurate billing records.
• Support ward class and insurance-related administrative processes.
• Attend to patient and visitor enquiries at the counter and over the phone.
• Provide information on waiting times, hospital procedures and services.
• Ensure service counters and workstations are well maintained and operational.
• Handle feedback professionally and escalate issues when required.
• Follow hospital policies, SOPs and service standards.
• Assist with patient screening and basic vital signs measurement.
• Guide patients to the appropriate care areas and assist with wayfinding.
• Provide wheelchair assistance and support patients with self-service registration where required.
• Educate patients on hospital guidelines, including infection control measures.
• Support nurses and clinicians with basic patient care and other assigned duties.
• Maintain accurate documentation and ensure compliance with hospital policies and PDPA requirements.
• Participate in emergency preparedness exercises and departmental training.
• Perform other duties assigned by the supervisor.

Requirements

• Minimum GCE 'N'/'O' Levels, NITEC, Higher NITEC, Professional Certificate, Diploma or equivalent.
• Prior experience in customer service, patient services, healthcare administration or frontline operations is preferred.
• Experience in a hospital, clinic or Emergency Department will be an advantage.
• Good communication and interpersonal skills.
• Customer service-oriented with a positive attitude.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced environment and on rotating shifts

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599