5010082-Manager

Performance Parameters Process performance – as per agreed KPIs (50%) Quality and Productivity Improvement (20%) Customer Satisfaction (10%) Level of Subject Matter Expertise (20%) Improved Gross Margins Employee Satisfaction, people development and morale. Building people capability Attrition within target levels. Improvement in quality and productivity. Process performance – as per KPIs over the month Customer Satisfaction Role/ Responsibilities 800x600 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4