6 Months Customer Service (Call Centre) - Finance | Up to $3500 #NKA

Location: Downtown

Duration: 6 months contract

Working Hours: Mon - Fri, 8:30 - 5:30 (1.5h lunch break)

Salary: Up to $3500

Job Responsibilities:

• Provide support for incoming client enquiries via calls, emails where required.
• Assist clients with login, online portal navigation, and account-related enquiries.
• Perform outbound follow-ups with clients for clarification or to assist with their requests.
• Liaise with internal departments to troubleshoot and resolve client matters, where applicable.
• Escalate complex, sensitive, or complaint-related cases to the relevant CS team members or supervisors.
• Take ownership of assigned cases and follow through to ensure proper closure.
• Support the CS team with administrative tasks, call/email handling and other ad hoc duties as assigned.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd