6 Months Operations Support (Partnership Distribution), Raffles Place

The incumbent reports to the Operations Manager of Policy Services - Partnership Distribution and is responsible for running the day to day management of all post inception requests and enquiries. He/she is required to ensure primary servicing objectives are met in terms of quality and efficient deliverables for in-forced policies to all partnering distribution channels.

Responsibilities:

• Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.
• Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing of document submissions (tracking and routing).
• Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners.
• Uphold compliance to all IT and Compliance guidelines.
• Any other duties as assigned by Manager and/or HOD.

Requirements:

• Degree or Diploma (Insurance/Business preferred)
• Good written communication skills with attention to detail
• Comfortable using email platforms and basic systems (e.g. Outlook, Excel)
• Able to follow processes and adhere to service timelines
• Able to work independently and with a team in a dynamic environment.
• Self-starter who constantly strives for excellence.