750-Quality Manager

The Quality Manager is responsible for overseeing product quality across manufacturing and field operations. This role monitors in-process and pre-shipment quality, manages field-reported concerns, drives root cause analysis, and implements corrective actions to improve product quality, customer satisfaction, and operational performance.

Responsibilities

• Monitor and evaluate product quality throughout manufacturing and prior to shipment.
• Ensure compliance with company quality standards, specifications, and procedures.
• Partner with production teams to identify defects and implement corrective actions.
• Serve as the primary point of contact for field-reported quality concerns.
• Investigate quality issues, perform root cause analysis, and coordinate resolutions.
• Monitor shipping-related issues, including short shipments, mis-shipments, and damaged goods.
• Partner with warehouse, logistics, and operations teams to implement corrective and preventive actions.
• Collect, analyze, and interpret quality, service, and shipping performance data.
• Maintain quality reporting dashboards and performance metrics.
• Lead corrective and preventive action (CAPA) initiatives.
• Identify trends and implement continuous improvement projects.
• Support the development and maintenance of quality standards, processes, and procedures.