77541_ Customer Interaction Manager (Hsinchu)

Role Purpose:

Corning's Photonics Connectivity Solutions (PCS) business is seeking an experienced technical leader to lead product and solution design for high-precision optical components and assemblies. This role ensures design parameters are optimized for customer specifications, manufacturing feasibility, local/ worldwide assembly processes, and scalable technology development. Working with a global team of engineers will require flexibility and some travel.

• Lead strategic customer engagement, manage day-to-day relationships, and coordinate technical projects with key clients, AI ecosystem partners, CSPs, and partner business units.
• Coordinate joint workspaces, demos, resource planning, and engagement cadence with internal business units to strengthen synergy and customer impact.
• Serve as the communication bridge among regional leadership, local partners, internal technical teams, and external collaborators.
• Convert customer feedback and requirements into clear action plans for Design, Process, Equipment, Reliability, and Operations teams.
• Plan and support high-value customer visits, technical demonstrations, facility showcases, and executive engagements.

Key Responsibilities:

• Own customer interaction plans, meeting preparation, follow-up actions, and technical issue tracking.
• Coordinate internal alignment before and after customer meetings or partner reviews.
• Capture customer needs, technical feedback, risks, and opportunities with Corning's structured format.
• Work with Program Managers, Design, Process, and Application Engineers to ensure commitments, deliverables, and next steps are clear.
• Support customer-facing technical narratives, demo planning, and leadership readouts.