9 Months HR Project Manager #EAT
Summary
Project manager coordinates HR system cutovers, hypercare support, and incident tracking across APAC countries, ensuring smooth deployment and operations.
Key Responsibilities
- Project Cutover Activities Coordination
- Support preparation of cutover plans for country deployments and go-live activities across APAC countries
- Coordinate and track cutover activities.
- Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.
- Hypercare & Support Management
- Coordinate hyper care activities following country go-live.
- Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.
- Track and monitor open issues, action items, and support requests during the hyper care period.
- Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.
- Incident & Ticket Management
- Coordinate the logging and tracking of system incidents, defects, and enhancement requests.
- Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.
- Monitor ticket ageing, escalation status, and service levels.
- Maintain issue logs and provide regular status updates to project leadership.
- Reporting & Analysis
- Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.
- Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.
- Prepare compliance, governance, and management reporting for leadership review.
- Device Firmware Upgrade Coordination (TBC)
- Support planning and coordination of device firmware upgrades across APAC locations.
- Monitor deployment progress and track completion of upgrade activities.
- Coordinate with local country teams and technical support teams to resolve device-relatedissues.
- Maintain device inventory and upgrade status reporting where required.
- Internal Control System (ICS) Support
- Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.
- Coordinate with country representatives to ensure timely completion of ICS activities and action items.
For interested candidates, please send your updated resume:
Email: angelateh@recruitexpress.com.sg
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599